Frequently Asked Questions

1.   Do you design and make jewellery?

Coomber Bros Jewellers loves to help our customers design and create beautiful pieces of jewellery.  We offer customization and personalized services for all sorts of jewellery.  Please reach out to our customer service team for more information.

2. Do you repair watches and jewellery?

Coomber Bros Jewellers can repair both watches and jewellery.   Anything we can't do in store will be sent to our amazing watch maker or jeweller.

3. Do you do international shipping?

Yes, Coomber Bros Jewellers offers international shipping to selected countries.  Please check our shipping policy page for more information.

4. Is everything that is made in store treated with total confidentiality?

No different to a doctors, lawyers office we treat all makes, repairs with complete and utter confidentiality.

5. Do you offer warranty or repair services for Coomber Bros Jewellers pieces?

Yes we offer a warranty on our jewellery and watches.  Additionally we provide repair services for any damages or defects covered under the warranty of each piece.  Please reach out to us for more information and queries.

6. What payment methods do you accept at Coomber Bros Jewellers?

We accept various payment methods, including in store layby, Direct deposit (in store and paypal), Afterpay and of course good ole cash.

7. Can I return or exchange jewellery purchased from Coomber Bros Jewellers?

Please refer to our return policy page for eligibility criteria and instructions on how to initiate a repair or return.

8.  Do you offer engraving services at Coomber Bros Jewellers?

Yes we have a rotary computer aided engraver and a sand blasting machine that are capable of engraving most things.  Please contact us for any engraving enquiry and costs.

9. How can I contact customer support at Coomber Bros Jewellers?

You can reach out to our customer service team via emails or by phone at 0746221145.  Our representatives are available Monday through Friday, from 8.30am to 5.00pm and Saturdays from 8.30am to 12pm.