1. Do you design and make jewellery?
Coomber Bros Jewellers loves to help our customers design and create beautiful pieces of jewellery. We offer customization and personalized services for all sorts of jewellery. Please reach out to our customer service team for more information.
2. Do you repair watches and jewellery?
Coomber Bros Jewellers can repair both watches and jewellery. Anything we can't do in store will be sent to our amazing watch maker or jeweller.
3. Do you do international shipping?
Yes, Coomber Bros Jewellers offers international shipping to selected countries. Please check our shipping policy page for more information.
4. Is everything that is made in store treated with total confidentiality?
No different to a doctors, lawyers office we treat all makes, repairs with complete and utter confidentiality.
5. Do you offer warranty or repair services for Coomber Bros Jewellers pieces?
Yes we offer a warranty on our jewellery and watches. Additionally we provide repair services for any damages or defects covered under the warranty of each piece. Please reach out to us for more information and queries.
6. What payment methods do you accept at Coomber Bros Jewellers?
We accept various payment methods, including in store layby, Direct deposit (in store and paypal), Afterpay and of course good ole cash.
7. Can I return or exchange jewellery purchased from Coomber Bros Jewellers?
Please refer to our return policy page for eligibility criteria and instructions on how to initiate a repair or return.
8. Do you offer engraving services at Coomber Bros Jewellers?
Yes we have a rotary computer aided engraver and a sand blasting machine that are capable of engraving most things. Please contact us for any engraving enquiry and costs.
9. How can I contact customer support at Coomber Bros Jewellers?
You can reach out to our customer service team via emails sales@coomberbros.com.au or by phone at 0746221145. Our representatives are available Monday through Friday, from 8.30am to 5.00pm and Saturdays from 8.30am to 12pm.
10. Cleaned vs Polished
In jewellery, cleaning a piece means removing the dirt and oils from our skin that make a piece grimy. During a professional clean our jeweller also polishes out scratches and buffs the piece to leave a clean and clear surface.
11. What is Rhodium Plating
Rhodium plating is a process applied to white gold pieces that gives the metal its exceptional white colour. We recommend that you get your white gold jewellery checked by a professional jeweller annually.
Just like your car we recommend getting your jewellery checked annually. If replating is required your jeweller will let you know and recommend next steps to ensure the longevity of your piece.
12. What is the difference between White Gold & Yellow Gold
Simply put, the colour is the main difference. Gold jewellery is created using an alloy of Gold and other metals like copper, zinc and nickel depending on the colour. White Gold is an alloy of gold and lighter coloured metals like nickel, and yellow gold is created using an alloy of gold and yellow metals like copper.
Both white and yellow gold have a yellow tint, so white gold is often rhodium plated to ensure it shines with clean white lustre.
13. What does created mean?
Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
Learn more about Lab-Created Diamonds in our Natural vs Lab blog post.